Worry-free delivery

Worry-Free Delivery
What’s Covered

With Worry-Free Purchase, your order is protected against:

Loss:

Domestic: Not delivered within 30 days of shipment

International: Not delivered within 60 days of shipment

Compensation: Up to the item’s paid value

Theft:

Marked as “delivered” but not received

Compensation: Up to the item’s paid value

Damage:

Item is unusable (broken, shattered, bent, crushed, etc.)

Cosmetic issues (scratches, dents), manufacturing defects, packaging errors, or unsealed items are not covered

Compensation: Up to the item’s paid value

💡 Total compensation per coverage is limited to the actual purchase price of the item(s).

Claim Time Limits

Loss: Report within 90 days of order date

Theft (porch piracy): Report within 7 days of carrier showing “delivered”

Damage: Report within 7 days of delivery

Delay: Report after 10 days (domestic) or 30 days (international), but within 90 days of order

How to File a Claim

Check your email for a policy email from Seel and click “Report an Issue”, or visit: Seel Resolution Center

Log in with your email + order number/cover ID

Select the issue type (loss, theft, damage, delay)

Choose affected items and upload supporting documents if required

Select your preferred payout method

Submit and wait for Seel’s review

📩 Need help? support@coloredeyes.com