To help you get your lenses quickly and on time, we make sure to offer a variety of shipping options.

You can select and change your shipping options during checkout to find the service that suits your needs.

Please note the following regarding shipping options on Coloredeyes.com:

• "Working days" refers to Monday through Saturday, excluding weekends and public/bank holidays. USPS and FedEx offer Saturday delivery, but we cannot guarantee Saturday delivery.
• Delivery dates are not guaranteed and delays in courier services and postage may affect the arrival time of your order.
• Orders placed on non-business days will be shipped on the next business day.
• The deadline for order dispatch is 3:00pm GMT. Orders placed after this time will be dispatched the following business day.
• Coloredeyes is not responsible for any import fees, duties, customs or clearance charges that may be levied on orders by the receiving destination country.

Free Shipping Information

We currently offer free shipping within the United States。

Order tracking information

Order Tracking Information: Once your order has shipped, you'll receive an email with tracking information to keep you informed of its delivery progress. If you have a registered account, you can log in to view your order history, including tracking information.

If you encounter any issues, please contact us and our customer service will be happy to assist you.

Shipping Information FAQs

How do I choose my shipping method?

You can select your shipping method during checkout. Previously, our website displayed the cost and speed of the default standard shipping method.

Can I track my order?

Yes, if you've already placed an order, please visit our Order Tracking page for up-to-date information on your order's location. You can also log in to your account and view your tracking information in "Order History."

My order was marked as delivered, but I didn't receive it.

If your tracking information shows delivery, please make sure you check all possible locations where your package may have arrived. You can also contact your local postage center for further updates.

If your question hasn't been answered here, or you need additional assistance, please contact us for customer service assistance.

Service Updates

Please find below our couriers' contact information and service updates:

• USPS
  • Service Updates
  • Lack of mail service
• Fedex
  
  • Service Updates
• DHL
  • Customer Service Center